Cheshire Cosmetic

Our Terms and Conditions

• We are required by law to seek your consent for us to send details of your treatment to your GP. During a consultation we will ask for your GP details. If you do not consent for these details to be provided, if the need should arise we will need to pass details of treatment directly to you for your own reference so you can pass them on to your GP.
• Initial consultations are free of obligation and free of charge. Treatment prices are fixed and are available via a published price list. Payment is due in full at the time treatment. Cash, cheques and credit/debit cards are all accepted. Value packages are available for those who pay in advance for a course of multiple treatments. Returned cheques will carry a charge of £15.00. All treatments are non-refundable and pre-paid courses are non transferable. Skin care products purchased from Cheshire Cosmetic Ltd are also non-refundable.
• The clinic implements a cancellation policy. Any appointment booked and not attended will carry a charge of 50% of the treatment cost Cheshire Cosmetic Ltd will not charge for cancellations when given 24hours notice but would appreciate the earliest notice if you are unable to attend. Cheshire Cosmetic Ltd has the right to waive this charge.
• Children are not allowed into laser controlled areas and we are unable to supervise children left unattended in the waiting room. Please do not bring children unless a responsible adult is accompanying you.

Contractual Arrangement

Prior to commencement of any IPL / laser treatment (including a patch test) you are required to sign a Consent Form. Upon signing your consent, you are confirming that you understand the benefits and risks of treatment. In addition, you are also acknowledging that no guarantee can be given with regard to clinical outcome. There will be an initial cost of £60 for a patch test which will be deducted from the final cost of the treatment.

Results of the Consultation

Consultations are carried out prior to any IPL/ laser treatment in order to confirm your suitability for treatment. We discuss your expectations and provide a thorough explanation of the treatments provided. Any questions you may have will be addressed and any possible risks or side effects highlighted.

Comments, Suggestions and Complaints

We would like to hear your views on our service, both positive and negative and are always open to suggestions on how we can improve our service. Please discuss such matters with The Clinic Manager. A formal Complaints Procedure is in place and is summarised below:

If you complain, you will receive a written acknowledgment within 2 working days of receipt of your complaint (unless a full reply can be sent within five working days). A full response will be made within 20 working days unless the investigation is still in process. In such cases a letter explaining the reason for the delay will be sent and a full response made within 5 days of a conclusion being reached. We will always keep you informed, in writing, of the stages of investigation and actions taken. All complaints are taken seriously and brought to the attention of all personnel.

Review of Quality of Treatment

We will carryout annual audits to ensure that our services are carried out to the highest standard. We will actively seek feedback from you, our client, in order to improve our service. In addition, we hold regular clinical review meetings to monitor the consultation process, treatment efficacy and to assess whether changes need to be made to treatment protocols and the treatment information we provide to you. A summary of all findings can be found in the Managers annual Audit report.

Additional Information

Any information we hold about you is kept in accordance with the Data Protection Act. You may have access to your own records at any reasonable time. Copies can be also be made with 24 hours notice and payment of a £10.00 administrative charge.